Author, speaker, cross-cultural business strategist and linguist; Fluency in over 15 languages inc. Mandarin, Cantonese, Thai, Indonesian, Spanish, Sanskrit, and other languages across Southeast Asia.
Brand standards for global companies like Marriott, Accor, Hilton, IHG and Shangri-La, while necessary for ensuring brand and service integrity, might be proving to be one of the biggest challenges as these brands
In the wake of the 2019 Melbourne Cup, many Australian hoteliers were back to business as usual on the 7th of November, as they attended Hotelintel.co's first official Australian event which took
There are more than 600,000 hotels worldwide, and that's before you add in Airbnb and other non-traditional lodging providers. A study by HRS found however that despite so many properties, the vast
"How is it possible that you don't even know your own hotel's name?" As part of the Hotelintel.co research for our 'Marketing To China' series, we examined thousands of comments
We drove north from Gardermoen Airport in Oslo for about three hours in increasingly heavy snow, where we finally crossed the border into Sweden. As we climbed higher and higher into the snow-covered
Thommy Backner is an iconic Swedish hotelier and hotel owner whose experience in hospitality goes back over 45 years. Prior to his full time career as a hotelier, Thommy balanced his professional skiing
The Scottish craft beer brand ‘BrewDog’ opened its first beer hotel ‘The Dog House’, where guests can wake up in a brewery and enjoy beer pairing at breakfast. The hotel’s 32 rooms
A recent winner of ‘Iron Chef’ Thailand, Alexandre Dumard is a chef at ‘Oxygen Dining Room’ at X2 Chiangmai Riverside known for his finely honed cooking techniques and elaborate plating, and had been specialized in french cuisine for over 15 years.
“Uniforms are everyone’s business! Everyone is a designer in hotels. Everyone knows how to dress, knows the fabric, knows how to make a dress, and everyone has an opinion. From owners and
Having spent his childhood cooking for his family in Queensland, Chef Michael Hogan learned his craft as a chef’s assistant at a small restaurant just down the street from his home. Since
*Advertorial * Hotel check-in systems have certainly evolved over the years, with quick service usually reported as the one of the main priorities for any guest. Offering automated check-in ensures guests can quickly proceed
Highly motivated and team oriented Peter Lucas joins The Westin Grande Sukhumvit Bangkok from another Marriott Group hotel, Four Points by Sheraton Bangkok. Previous properties in his portfolio include Hilton Melbourne Airport Melbourne;
Remember the Four Ps? Well they’ve just been replaced, so you can feel free to forget them. All those marketing people who talk about millennials, the sharing economy, and living in a
