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Hotel Operations
481 posts
How to Bring a Higher Level of Cleanliness to Hotel Housekeeping
Features
When people book a hotel room, every person differs when it comes to the accommodations they want the most. For some, these must-have inclusions are more comfort-related; for others, they're technological, such as
3 min read
How Hotels Generate Revenue Using Gift Vouchers
Hotel Operations
Hotels have turned to using gift vouchers as COVID-19 almost dries up their cash flow. Property owners reported selling more than USD$333,218 using 'STAAH', The cutting-edge gift management system, from January
1 min read
Nikki Beach President Continues to Shape the Future of Entertainment and Hospitality
Hotel Operations
Nikki Beach has always been more than just another hotel. Its mission to excite and entertain goes beyond traditional hospitality and the result is a loyal customer base who aren’t about to
The Tyranny of Old-School Hoteliers
Hotel Operations
Marriott, IHG, Hilton, Accor - there's a reason why brands like these are acquiring more and more hotel market share by the month, and why smaller brands are finding it harder and harder
Airbnb CEO Is Wrong, But Don’t Dismiss His Words
Hotel Operations
The current situation described by Brian Chesky is one in which Airbnb will thrive. Airbnb co-founder and CEO, Brian Chesky, made headlines this week when he stated that “travel will never, ever go
4 min read
How Hotels Can Benefit from Revenge Spending
Features
Now that the world has experienced several months of isolation, restrictions, and all kinds of inconveniences caused by the global pandemic, there seems to be hope ahead as the economy starts to slowly
3 min read
Traditional Sales Approaches Are Wrong Right Now
Hotel Operations
Sales teams are recommended to re-evaluate their business groups. There is finally light at the end of the coronavirus tunnel, but the road to recovery for hotels will be a long one, and
How to Plan Virtual Meetings
Features
70% of meeting planners are shifting upcoming face-to-face meetings to a virtual meeting Face-to-face meetings have been replaced by virtual meetings due to Covid-19. Sometimes it feels like we have lost the true
2 min read
The Old Normal Was Constant Change, Just Like the New One
Features
I’ve been guilty of publishing all kinds of new normal articles, but it really was all new a few months ago To be honest, we were all in panic not knowing what
Teflon Hospitality: Why Non-Stick Service Doesn’t Cut My Cheese Anymore.
Hotel Operations
It was the year 2001. I had received a fail on a section of my soon-to-be defunct commerce degree, and I remember thinking Hotel Management sounded like a much better idea, a fantasy
Marriott, Hilton, Hyatt - Cleanliness after COVID for Hotel Giants: What it Means to Investors and Guests
Features
It has been over a month since Marriott released its cleanliness policy in response to the highly contagious virus. It formed the Marriott Global Cleanliness Council, consisting of members such as Food Safety
Nine Out of Ten Hotel Executives Say Their Business Would Be Unaffected If They Didn’t Attend Conferences
Features
Conferences are largely on hold right now. We couldn’t travel if we wanted to, and a few days of mingling in close confinement breaks far too many of the current rules governing
4 min read
Effective Communication in Times of Crisis
Hotel Operations
Article by Giovanni Angelini Unprecedented times call for unprecedented actions and communication is more important now than ever before. This is the time when organizations can make the biggest difference for their customers,
Post Covid-19 Hospitality Design - Begin with Back-of-House
Features
Once a vaccine is available and tourists take their first delicate steps back into travel, the physiological effects of the pandemic will ripple through hospitality design. At first these will be amplified and
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