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Hotel Operators Archive

Brands Matter In Asia While Millennials Love A Bargain, According To TripAdvisor

It’s New Year 2019 and TripAdvisor has released its annual travel trends report, based

The Future with Smart Travel, Smart Hotels, and Smart Leaders by Giovanni Angelini

By Giovanni Angelini, Jan 2019 The world as we know it is about to change

OYO Gives a Lesson in Recognizing Opportunities

One of the big hospitality stories of 2018 concerned a 24-year-old entrepreneur from India, Ritesh

6 Sobering Reminders for Hoteliers Entering into 2019

Let’s cut into the chase and talk about a few things that we could

A Family Holiday is Becoming “A Necessity Rather than a Luxury”

Families with young children have rather different motivations for going on holiday than families with

Still using an on-premise system for your hotel operations? Switch to cloud now!

It might have taken a while for everyone to get on board, but today you’

The Art of Chateau Hospitality

Way back when humans first started to travel, we would stop and sleep at an

Balancing Heritage and Modernity for Luxury Travelers

As luxury hotel accommodations go up in price, customers have greater expectations. But according to

Ben George on Travel Trends and the Changing Expectations of Travelers

Trends change, expectations are raised and hotels need to meet these expectations and adapt to

A Quarter Century of CSR at Laguna Phuket

While many hotels like to involve themselves in CSR activities, one example to follow is

Work, Play, and Stay in a New Breed of Hotel: 'Coworking Hotel'

Over the last few years, a new wave of coworking is emerging that builds upon

Christopher Stafford: Taking The Next Step With 137 Pillars

The story of 137 Pillars began in Chiang Mai with its iconic luxury resort created

HBA Bangkok Takes Capella, Four Seasons, And Yangon Excelsior To New Heights In Design

Attention to detail and a deep appreciation of unique locations are the two most important

Clear Skies Ahead With Cloud-Based PMS

There is a certain kind of hotelier with whom we need to talk. You might

If You Can’t Take Them Over, Then Buy’Em, and If You Can’t Do That? Make Something Up!

I woke up this morning and opened an email I received from Hotel Owners magazine,

Six Elements Of New Luxury

Times change, and trends in luxury change with them. While attention to detail, refined service

Phuket Hotel Association Takes a Stand Against Plastics

Do you know how much disposable plastic we use each day? There are about one

Grading The Guest Experience: How Are We Doing?

Those who would see technology play an ever more prominent role in hospitality will doubtless

The New TripAdvisor Goes Social, Gets Personal

TripAdvisor (NASDAQ: TRIP) today unveiled a new site and mobile experience launching later this year.

Are People in Major Tourism Destinations Happy?

Are people living and working in major tourism destinations happy and content, or miserable due

The Six Attributes to Human-Centric Hospitality

My least favorite word is probably ‘trend’ because it means only one thing: we are

WeChat Helps Tourism Industry to Better Connect with Chinese Tourists

WeChat, China’s largest mobile social communication platform developed by Tencent, is proud to facilitate

Results Are Out! The Post-Millennial View Of Hospitality

Generation Z, the iGeneration, or simply the Post-Millennials – whatever we want to call them, it’

AccorHotels Announces Acquisition Completion Mövenpick Hotels & Resorts

AccorHotels announces the completion of its acquisition of Mövenpick Hotels & Resorts. The Enterprise Value

First Beer Hotel is Here - There’s a Thing or Two We Can Learn

The Scottish craft beer brand ‘BrewDog’ opened its first beer hotel ‘The Dog House’, where

PolyU Study Evaluates Airbnb - Friend or Threat?

Home rental sites such as Airbnb do not yet represent a threat to Singapore’s

Fairmont Beijing Celebrates First Anniversary Partnership With Blueair

Fairmont Beijing celebrated its first year anniversary partnership with Blueair on the successful implementation of

Hotel Taglines That Explain Everything

When it comes to branding there are these six attributes of human-centric brands to which

7 Green Ways Your Hotel Can Boost Sustainability

Going green has become a priority for the hospitality industry for a number of different

Going Green Starts With Your Staff's Ecological Awareness

The successful implementation of an environmental management system in a hotel depends on the “support

Aircon - The Biggest Unmanaged Risk in Your Hotel

If guests are going to complain about a hotel, it’s often a lack of

What's the Difference Between "Wellness-Themed" and "Wellness Hospitality"

The rise of lifestyle-related diseases is fueling the growth of the wellness economy, prompting many

Creepy or Cool?: Seeker Is Reading the Guests’ Minds

Would guests want their every need to be met at the expense of their privacy?

The Danger of Ozone : Are You Killing Your Guests With Pleasant Odors

Once guests arrive to their hotel suite, the bed is perfectly made, the countertop is

Hilton Proudly Launches the First Waldorf Astoria in South East Asia

According to Euromonitor International’s latest research, the luxury industry in Asia Pacific is expanding,

Alibaba Group and Marriott International Announce its Facial Recognition Check-In

The Joint Venture of Alibaba Group (NYSE: BABA) and Marriott International (NASDAQ: MAR) today announced

Banning Plastic: Have Hotels Got The Wrong End Of The Straw?

A globally trending movement has got hotel groups, such as Hilton, Marriott Hotel Group, and

Hotel Façade Fire Hazards

When hotels are functioning as intended, they are there providing comfortable facilities to their guests

Shinta Mani Foundation Commences 2018 Hospitality Training School with Intake of 27 Students

Shinta Mani Foundation (SMF) has commenced its Hospitality Training School for year 2018 with an

Rosewood Phuket Commits to Sustainable Environment

Rosewood phuket is built with a clear focus and long-term commitment to protecting the environment

Why It’s Different When Tourists Are Actually Just Coming Home

According to Dr Wei-Jue Huang, Professor Brian King, and Dr Wantanee Suntikul of the School

Would That Be All Sir? Eight Keys To Service Excellence

“So now you can come and pack my suitcase for me,” seems to be the

Once an Iconic Hotel, Perhaps Always an Iconic Hotel

Every great city has its iconic hotels, but it’s not often that a Holiday

The Death of In-Room Marketing

By Trent Munday Hotels have had a long love affair with In-Room Marketing. Hotel guests,

Is There Ever a Good Way to Deliver Bad News?

When football fans begin to sing, “You’re sh**, and you know you are,” in

TripAdvisor Reveals Best Time for Travelers to Book Hotels

TripAdvisor reveals the result from its ‘Best Time to Book’ report, showing that travelers can

Make the Most of Photo Marketing

When guests stay at your hotel, whether or not they will take photos while they’

Dealing With the No-Show Problem

If it is at all possible to make a simple process complicated, India will do

Have You Talked to Your Sales Team? Brand Persona Isn’t a Real Person

When you ask hotel marketers who their clients are, the answers usually go like this:

A Tough Lesson Learned For Balenciaga

If there’s one thing about Balenciaga that I could tell you, it’s that

The Swiss Approach to Asian Hospitality with Mövenpick

Today’s major hospitality providers tend to follow the strategy of operating multiple brands targeting

Bangkok Marriott Marquis Queen’s Park Unveils its Spectacular New Penthouse Suite

Bangkok Marriott Marquis Queen’s Park has unveiled its spectacular new penthouse suite, raising the

Does the Closure of Boracay Matter?

The Philippine island of Boracay has regularly been voted among the world’s best islands,

Travelers are Over 3 Times More Likely to Leave a Review When Asked For It

TrustYou today released its most recent study on the importance of guest feedback collection and

Uniforms are Everyone’s Business

“Uniforms are everyone’s business! Everyone is a designer in hotels. Everyone knows how to

Exceeding Expectations with Faster Check-ins

*Advertorial * Hotel check-in systems have certainly evolved over the years, with quick service usually reported

Some Free Experiences We Love from Hotels - Bars to Gyms, and CSR to Spas

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A New Market Mix to Achieve your Hotel's Marketing Goals: The Four Cs

Remember the Four Ps? Well they’ve just been replaced, so you can feel free

Westin Hotels & Resorts Launches New Wellness Program to Promote a Good Night's Sleep Through The Power of Pajamas

Westin Hotels & Resorts today announced the launch of *Project Rise:*ThreadForward, an unprecedented sustainability

Find the Tools for the Job, Not the Job for the Tools

It can sometimes seem hard to keep up with all the latest technological advances available

A Guest Surrenders; Technology, Progress and its Place in Hospitality.

Hey, technology, bring it on! Bring all of it on if it helps streamline operations

Amari’s Approach to Success: Tips from Thailand’s Most Reviewed Hotel

Guest reviews can persuade potential customers to choose a particular hotel. They can also be

How Hotel Loyalty Programmes Can Boost Brand Relationship Quality

Well-designed hotel loyalty programmes can increase members’ satisfaction and improve the quality of their relationships

Hotelogix to participate in ITB Berlin, 2018

**San Jose, 22/Feb/2018: **Hotelogix, a leading cloud-based Hotel Property Management System provider has

Four Tips for Faster Check-in

Hotel check-in systems have certainly evolved over the years. Quick service is one of the

Being First into the Future with Ovolo Hotels

Brand image should speak for itself. That’s the whole point. So if you have

Satisfied Customers Leave, Unhappy Customers Return: How The **** Does That Work?

Before we get started, Hotelintel.co is not suggesting you should give up entirely on

Ten Things You Should Know about The Siam Hotel

The Siam is currently Bangkok’s number one hotel on TripAdvisor, and it certainly didn’

Some Timeless Advice for the Modern Hotelier

Think of French hospitality, and the biggest name today might be Accor – but if we

Club Med’s All-Inclusive Niche Growing Rapidly in Asia

Club Med recently announced the news of its latest Asian venture – a new project in

How to Convert Travel Dreamers into Bookers at the Start of 2018

Before they are triggered to book a holiday, dreamers need an emotional connection to a

PolyU Study Finds Russian Tourist Satisfaction Hinges on Hotel Features

The majority of Russian tourists are highly satisfied with Hong Kong’s upmarket hotels, according

The Cold Hard Facts of the Hotel Business – Served Raw

By Giovanni Angelini, January 2018 Welcome to a world of cretins, controversy, and crappy behaviours

The Ritz-Carlton Yacht Collection Reservation Opens May 2018, Setting Sail in 2019

The Ritz-Carlton Yacht Collection brings the brand’s legendary service to the seas with a

Sex and the City at the Thailand Tourism Forum

“Hotels are like men,” explained Wimintra Jangnin, CEO of Hotelintel.co. “They don’t try

Marriott International Announces 2017 as its Most Successful Year for Development

Marriott International, Inc. (NASDAQ: MAR) today announced that 2017 represented its most successful year for

Club Med to Partner Apex Development in New Krabi Project

January 18,2018 Japan, Thailand’s Apex Development PCL signed an agreement with Club Med

Are Your Global Brand Policies Culturally Compliant?

I received my briefing from a regional level representative of a large blue-chip US based

C9 Hotelworks Warns Cookie Cutter Hotels Not to Fall Asleep at the Wheel Again

Call them poshtels, hostels or hybrid hotels, but one of the most exciting travel spaces

Why Did I Stay There? Secrets of the Consumer Decision-Making Process Revealed

Win FREE roundtrip tickets to the Maldives! Just tell us in no more than 15

Sexual Harassment in the Hospitality Industry

Sexual harassment in the hospitality has, as in most other of not all industries, been

Cultural Landmines for Hoteliers - How to Defuse them BEFORE Losing a Limb

Western hoteliers are in a unique position when they come to work in Asia. They

Make These Your New Year Hotel Resolutions

It’s time to start thinking about your New Year resolutions, so to help you

You Don’t Need a Digital Marketing Manager – You Need a Proper Marketing Manager, Who Understands the Nuances of Digital Marketing

Article by Darron Guy. Over the last decade I have seen many hoteliers grapple with

Robot Spa - Are we Losing that Human Touch

Article by Trent Munday Many industries are thinking and talking about a world in which

Companies that Anticipate and Deliver What Travellers Want, When They Want it, are More likely to Command Loyalty – and Profits

Article By Carolyn Childs, co-founder, MyTravelResearch.com Why is customer experience such a hot topic

Are You Losing Your Customers Before They Even Enter Your Hotel?

Ever wondered how much business you might be losing because of miscommunication over the phone?

Stereotypes of International Tourists : Giovanni Angelini Explores the Perceived Image and Characteristics of International Tourists

Recap by Giovanni Angelini, September 2017 To generalize a country or its citizens in broad,

Survive and Thrive, or Death by a Thousand Cuts? Which Would You Prefer?

You know, it is funny (and sad) the amount of owners and operators that I

If You Can’t Satisfy Your Guests, At Least Don’t Disappoint Them

There is nothing new about hoteliers using data to improve their performance, but finding and

Hotelintel.co Knows Good Long Stay Accommodation

People often say they only need a place to sleep while on a business trip,

Centara Hotels & Resorts Sets Out 5 Year Vision and Strategy for Growth

Following Centara’s recent announcement that it had strengthened its management team by welcoming back

Hotel TV Must Evolve – But Can Your Guests Keep Up?

If you’re ever asked to list the features of a hotel room you simply

Running a Restaurant or a Hotel? Driving a Car? - It's All the Same

It occurred to me this past Saturday as we drove to Kensington Market here in

Hotels or Serviced Apartments? For Lanson Place, Hybrid Is the Way to Go

Marc Hediger is the CEO of Lanson Place Hospitality Management, and for those unfamiliar with

Oakwood Premier OUE Singapore: Serviced Apartment That’s One of a Kind

In the heart of Singapore’s OUE Downtown mixed-use development, Oakwood Worldwide has announced the

This Hotel Has Everything Millennials Thrive On

Millennials thrive on ‘well-being’ – physical well-being, social well-being and financial well-being. These needs carry over

Hotel ICON Raises the Bar by Eliminating the BAR: Exploring Contextualized Open Pricing

At the Hotel Chisinau in the capital of Moldova, the room rate is painted boldly

Wink Hotels Launches a Bold New Concept for 'Indochine 2.0' Generation

Wink is a highly defined brand designed for Indochina – a region at the cusp of

PolyU Study Reveals Surprising Source of Unethical Tourist Behaviour

Judgements about ethically unacceptable behaviour may vary amongst cultures, and Western tourists are more likely

Hotels, AI, Hyper Personalization and Cognizant Analytics

“AI is a rare case where I think we need to be proactive in regulation

Marriott International Launches Careers Chatbot for Facebook Messenger

Marriott International, Inc., the global hospitality leader with over 6,200 properties in 125 countries

Hotelogix - Mobile Hotel System

Hoteliers have been putting a lot of thought into how to create that perfect ‘enchanting’

Leading the Future of Travel: Consumer Trends and Innovation

Big changes in consumer trends and the accompanying move towards innovation are the new key

MGallery Reveals a Study of 'What Women Want' to Respond its Female Travelers Demand

MGallery is a pioneer in addressing the distinct needs of the female traveler, with its

From Profitability to Prosperity: How Hoteliers can Start Thinking about ‘Sustainability’ into Their Business.

Article by Thanakarn Vongvisitsin (Bella) ‘Sustainability’ is relatively new emerging terminology in which people are

The Lengths to Which Brands Will Go to Entice Guests and Keep Brand Loyalty.

I have written several articles and blogs about this subject in the past, but am

Paper: The Evolution of Hotels and the Travel Business by Giovanni Angelini

DOWNLOAD PDF The Evolution of Hotels and Travel Business ** ** ** ** Recap by Giovanni Angelini, October 2017

Think First, Profit Later: Make Your Spa Work Right From The Start

Hoteliers will often tell you their spa makes money – but not all that much. A

Not Your Typical Executive Committee - Mövenpick Hotels & Resorts Embraces Differences

How many companies in hospitality do you know that invite outsiders to re-shape their executive

Delivering America – Delivering Answers with Branding and Sales Expert Joe Cauchi

Joe Cauchi is no stranger to the hotel industry, having occupied senior roles in leading

PolyU Study Finds Room Attribute Preferences Vital to Hotel Profit Maximization

Hotel managers need to understand the value that customers place on particular room features and

Why Chatbots Are Transforming the Travel Industry

By Bronwyn White, co-founder, MyTravelResearch.com Chatbots can be simply defined as artificial intelligence programs

PolyU Study Finds Understanding Travel Needs Can Help Improve Elderly Quality of Life

Identifying the travel needs of different groups of elderly people in Hong Kong is the

The Future of Travel: How Machine Learning Could Transform the Way We Experience Our World

By Adam Medros, SVP of Global Product, TripAdvisor Let’s imagine for a moment that

Updates Briefing from Mövenpick Hotels & Resorts Executive Committee

The Executive Committee (ExCom) at Mövenpick Hotels & Resorts has kick-started its ‘Grand Tour of

Hong Kong’s Hotel ICON, Where Education and Hospitality Meet

Hong Kong’s Hotel ICON is not exactly ordinary. While guests might not notice anything

Hotels Find an Edge Through TripAdvisor

In the world of digital marketing, data is the most crucial currency. Identifying search trends,

Benefits of One-Stop Development for Hotels

Article by Mendes Cavin, CEO Miners Hospitality Philippe Starck, Kelly Wearstler and Pierre Yves Rochon

Yield Management in Hotel Spas

Article by Trent Munday Yield management in the airline industry is so entrenched now, nobody

Is the Traditional Hotel Rating System Still Relevant?

In the time of traditional hotels ratings were the best and most important method for

A Formula for a Perfect 2017 Vacation Hoteliers Need to Know

This summer AccorHotels.com is doing its vacation homework, assisted by the research institute GFK*

Youngsters VS Oldies : Which is Preferable in Hotel and Restaurant Managerial Positions?

One of the many questions I get asked by hotel owners, operators and general managers

A Cloud Based PMS That Will Help Your Business

No hotel can afford to go a day without a Property Management System if the

Market Share is a Key Metric for Hotels. So Why Not for Spas too?

Article by Trent Munday Most hotels will have a competitive set. A group of hotels

Curated Homes, Villas and Apartments, and Concierge Service All in Onefinestay for Guests by AccorHotels

AccorHotels announced the grouping of Travel Keys, Squarebreak and onefinestay with the intention to integrate

Hotels Training Facilities Under Threat From 'Shared Economy' Alternatives

I cut my teeth as a facilitator around 20 years ago working for an international

The Battle Between Consistency and Change

I really sympathise with so many independent hospitality owners and operators out there who wake

Environmental Sustainability - Why Saving the Planet Makes Financial Sense

CSR usually boils down to looking good by doing good – there are countless examples of

MontAzure mixed-use Community Enters a New Partnership to Bring Luxury Living in All Ages.

An upmarket senior living village valued at approximately THB 3.5 billion (USD100 Million) will

Savills Hotels Asia Pacific Hosts “Meet the Experts” Discussing the Latest Global Trends in Hospitality and Opportunities for Developers in Bangko

Savills Hotels Asia Pacific hosted the first event of their “Meet the Experts” series on

That’s ITH Defines Customer Centric Design

From Mövenpick Bahrain to Chatrium Yangon, Pearl Phuket, and several resident and retail projects, with

Fun Social Media Tools for PR - Create Professional Visual Content With Your Fingertips

Amongst the thousands of things that professional hotel PR people need to do on a

Growing Market of Cosmetic Beauty Services in a Luxury Hotel Environment - Can You Capitalize It?

The global wellness economy is growing at an unprecedented rate, and was valued at over

Robinson Club Team Put Their Foreign Languages Skills to the Test

It takes a special kind of person to work on a secluded island in one

Artificial Intelligence is Here for Your Guests - Amazon's Alexa Can Help You

The evolution of ‘WOWING’ guests has gone from having a telephone in the room so

Review Features Influence Hotel Booking Intentions

Potential guests reading online hotel reviews are influenced by a range of underlying features when

The Ritz-Carlton Announces its Entry into Yachting and Cruises

The Ritz-Carlton Hotel Company, L.L.C., part of Marriott International, Inc. (NASDAQ: MAR), today

Is It Time to Stop Bashing the OTAs?

The OTAs are omnipresent, evil entities, sucking away your profits, your hopes, and your dreams.

Swiss-Belhotel Chairman Gavin M. Faull Talks about RevPar in Australasia

Mr Gavin M. Faull, Chairman and President of Swiss-Belhotel International recently spoke at the annual

How Business Can Take Advantage of the TripAdvisor Network Effect to Improve and Grow

With more than 500 million reviews and opinions covering over 7 million accommodations, airlines, attractions

Want a Successful CSR Program?- Don’t Count on Guests Like Me

I had the privilege to moderate a panel discussion about CSR and Hotels for the

Thailand Management Summit Inspires Hoteliers

The annual Hotel Management Thailand Summit returned to the Banyan Tree Bangkok on 25 May,

Up-selling: Compatible with Hospitable?

Some hotel executives meet over coffee at yet another industry conference and the conversation quickly

ONYX Hospitality Group Appoints Douglas Martell as CEO

ONYX Hospitality Group is pleased to announce the appointment of Douglas Martell as Chief Executive

PolyU Study Finds More Knowledge Needed of Muslim Tourists’ Requirements

Although Muslim tourists constitute a large and growing sector of the travel market, greater awareness

Centra by Centara Government Complex Promotes Rice Fair Trade

Very little research into what hotel guests think about the hotel food supply chain has

SilverNeedle Hospitality Group Launches Itself Under New Brand 'Next Story Group'

SilverNeedle Hospitality Group today announces the acquisition of the internationally acclaimed new media marketing agency,

Le Pirate Announces Plans for Asia and Gen-Z Guests

Indonesia’s rebel beach club brand Le Pirate has announced plans to expand its footprint

A Stimulating and Provocative Self-Evaluation, Do You Pass the Test? by Giovanni Angelini

By Giovanni Angelini, May 2017 A top management position becomes available, you apply for it,

TripAdvisor Reaches 500 Million Reviews - How is Your Hotel Doing on TripAdvisor ?

TripAdvisor today announced that it has crossed the 500 million reviews and opinions milestone. The

A Wake Up Call - Don't Let What Happened to the Retailers and Malls Happen to Your Property!

It’s not new that bricks and mortar stores are suffering, that big names are

Hotelintel.co Podcast e6. Bill Heinecke Up Close - How to Build a Hotel Empire

The name ‘Bill Heinecke’ evokes different things for different people in this part of the

Myanmar’s Beach Destinations Popping as the Next Exotic Tropical Getaway

Four of Myanmar’s beach destinations are emerging as leading contenders in Asia’s search

Shangri-La Hotels and Resorts Reveals Expansion Plans in Asia at ATM2017

Shangri-La Hotels and Resorts, the Hong Kong-based luxury hotel operator, revealed details today about its

Be Mindful When Using Influencers to Promote Your Hotel

We have noticed that the traditional role of media is slowly fading away in the

Custom Audience : How to Target Them

The most valuable audience is the one you already have a connection with. While Facebook

Staff, ALWAYS a Worthwhile Investment!

I was first promoted to general manager at the age of thirty three and was

PolyU Study Finds Social Media Critical for Overseas DMOs in China

Overseas destination marketing organisations (DMOs) wanting to improve their marketing strategies in China should consider

Engaging or Annoying: How Do You Connect with Guests?

“Good afternoon ladies and gentlemen, this is your captain speaking…” or “Hi everyone, my name’

Hilton Appoints Chief Customer Officer 'Jonathan Witter' to Oversee Global Brands, Marketing, Loyalty & Partnerships, IT and Strategy teams.

** **Hilton (NYSE:HLT) has named Jonathan (Jon) Witter as Chief Customer Officer. In this newly

The Keys to Best Western’s Asian Success

Best Western Hotels & Resorts has a worldwide network of 4,200 hotels in over

Thailand’s Legacy Chiang Mai Tourism Market has Undergone a Millennial Transformation

BANGKOK, THAILAND – Thailand’s legacy Chiang Mai tourism market has undergone a millennial transformation that

Oh The Shame of it! Me, the Manager, Ask for Advice?!

I am sitting in my office and wondering what the real and true amount of

Hotelintel.co Round Table: Getting Ahead In Asia’s LGBT Market

The latest Hotelintel.co Round Table event at The Siam Hotel on Monday March 6th

SO Sofitel, So Stylish, So Diverse - SO Sofitel Bangkok Grabs LGBT Market Attention

SO Sofitel Bangkok is currently in the process of celebrating its 5th anniversary – that’s

The Right to Misbehave in Hotels by Giovanni Angelini

Article by Giovanni Angelini We have preached that “The Customer is Always Right” but is

Hotelintel.co Podcast Ep.4 Higher end Hostels Making a Mark

In this episode, Wimintra speaks with Prakhun Phornprapha of Chao Hostel about how hostels have

Accor Local – The Birth of the Ubiquitous Hotel Brand

Article by Trent Munday AccorHotels CEO Sebastien Bazin recently revealed some details of a pilot

Alejandro, Alejandro - Styling it up for Avani

AVANI Hotels & Resorts is Minor Hotels’ vibrant and up-scale brand. The ‘Avani’ brand offers

BHMAsia Opens a New Representative Office in Ho Chi Minh City Underlining the Company’s Commitment to Vietnam

Hot on the heels of the January signing ceremony for the X2 Vibe Viet Tri

Park Hyatt Bangkok: The Wait Is Over

The highly anticipated one and only Park Hyatt Bangkok has confirmed the imminent opening of

‘NIDA Rooms’ Virtual Hotel Rooms - Helping Hotels Sell Rooms

What are ‘Virtual Hotel Rooms’? Kaneswaran Avili, Chief Executive Officer and Co-Founder of NIDA Rooms

Taking a New Position as GM Part 2 : Settled in as the New GM? Some Next Steps Tips……..

You’re settled in as the new General Manager at your hotel. You feel that

Traveliko COO Says ‘We’re Not Just Another OTAs’

Traveliko was developed by a group of travelers and hoteliers who concerned about the increasingly

Dream Hotel Group Appoints Kevin Wallace as Managing Director for Dream Hotel Group Asia.

Dream Hotel Group has appointed Kevin Wallace, an experienced hotelier of 30 years in hotels

PolyU Study Finds Chinese Hotels Must Act on OTAs

Hotels in China have “little negotiating power” with online travel agents (OTAs) and could do

Taking a New Position as a General Manager? Here are Some Tips….

Over the course of my career I have had the good fortune and privilege to

Hyatt and Miraval – The Long Game

Article by *Trent Munday, Vice President , STEINER SPA CONSULTING * Recently Hyatt Hotels announced that it

C9 Hotelworks Updates on Russian Rebound, Zero-Baht Chinacation and Crackdown on Illegal Hotels

Russian arrivals are back to pre-crisis level while zero-baht tourism curbed Q4 growth rate headline

The Three Golden Pillars of Hotels

Imagine just for a moment that your hotel or restaurant is held up by three

How Can Small Hotels Compete for SEO

Article by Glenn Andrews, Managing Director – Asia atSiteMinder I am reposting this article about how

The Important Part Hotels Play in Today’s Communities.

Lately I read an article that put forward the idea that the days of big

Best Western Announces Robust Pipeline for SureStay Hotels

Best Western® Hotels & Resorts is advancing its position as an innovative leader in the

The Rise of ‘Meaningful Purchasing’

Over this past weekend I could not help but notice articles that covered purchasing trends

Interview With Guilhem Cavaille– ASIA DMC Vietnam Tour Operator Expert

With More than 10 million visitors last year, Vietnam is swiftly climbing the ranks to

Westin Hotels & Resorts Reveals 'Let's Rise' to Help Guests with Well-Being While Traveling

Westin Hotels & Resorts, part of Marriott International, Inc. (NASDAQ: MAR), today unveiled its first

IHG® Challenges Brands to Address the Needs of the Uncompromising Customer in the ‘Age of I’

Intercontinental Hotels Group (IHG®)today launches its 2017 Trends Report – The Uncompromising Customer: Addressing the

10 Things You Need to Know about JW Marriott Phu Quoc

The proud flagship of JW Marriott Hotels and Resorts in Vietnam, JW Marriott Phu Quoc

Ladies' Floor: Can It Work?

Hotels are forever being urged to innovate, to think outside the box, and to implement

Is your Food Cost out of Control?

By Russell Blakeborough , Managing Director at Focus – F&B L.L.C. Global Hotel

Secret Retreats: Boutique Hotels Must Be Unique

[![](http://hotelintel.co/wp-content/uploads/2016/12/Steph1A1-200x300.jpg)](http://hotelintel.co/secret-retreats-boutique-hotels-must-unique/steph1a1/)Secret

What the Difference Between Christmas and the Rest of the Year Should Be.

Just about the beginning of November the vast majority of us start thinking of Christmas

PolyU Study Finds Mainland China Lagging in Hotel Theming

[![](http://hotelintel.co/wp-content/uploads/2016/12/hotelinChinese-300x300.jpg)](http://hotelintel.co/polyu-study-finds-mainland-china-lagging-hotel-theming/hotelinchinese/)Ultimately,

Digital Marketing Masterclass – How It’s Done by the Professionals

Digital marketing is an increasingly important part of any hotel’s communication strategy, so Hotelintel.

Mövenpick Hotels & Resorts Unveils Fresh New Logo and Corporate Identity

[![](http://hotelintel.co/wp-content/uploads/2016/12/MovenpickHotels_logo_1-300x169.jpg)](http://hotelintel.co/movenpick-hotels-resorts-unveils-fresh-new-logo-corporate-identity/

Bigger Is Better for Marriott

One of the biggest stories in 2016 was Marriott International’s acquisition of Starwood Hotels

Greenview Unveils Green Lodging Survey Report Results for Asia

**SINGAPORE – **Leading travel and hospitality sustainability consultancy and research firm, Greenview, in partnership with Green

Mövenpick CEO Olivier Chavy Talks about the Way Forward

[![Olivier Chavy, CEO, Mövenpick Hotels & Resorts](http://hotelintel.co/wp-content/uploads/2016/12/MHR_CEO_

Poly U Study Finds Context is Key for Mobile Travelers

With travellers’ behaviour becoming ever more dynamic and socially connected through the use of mobile

Wellness in the City at Well Hotel Bangkok

Wellness is something that can be ‘done’ anytime and anywhere. It shouldn’t require an

What is the Role of Content Marketing in an Ad-Free World?

*By Mark Schaefer. * Here’s the current state of my advertising consumption. I subscribe to

First Impressions Matter. They do. Really.

First impressions really do matter. Really. So much so that you actually questioned whether the

Why Hotel Owners Should Care About Revenue Management

By James Dickson, Regional Account Director, IDeaS – A SAS Company In today’s competitive hotel

Nothing Says ‘High-End’ Like a Private Jet

[![VIPJets welcomes Saudi royalty on board-](http://hotelintel.co/wp-content/uploads/2016/11/Welcome-Saudi-Royalty-on-board-of-VIP-Jets-300x225.jpg)

Master the Art of Branding with Outrigger

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Revenue Management - Hospitality’s Chicken and Egg Riddle

*This article is written by Zaki B. Baz, Hotelier, Advanced Finance & Advanced Revenue Management

Hotel Owners for Tomorrow (HOT) Debuts at HICAP 2016

[![HOT at HICAP: Names from left: Kazuhiro Kaneko, E&Y; Jonathan Zink, BHN; Gamunu Srilal,

Business Check powered by LinkedIn Offers Business Opportunities to AccorHotels guests

All AccorHotels guests can use this new feature, *Business Check powered by LinkedIn, to *create

Indian Wedding Masterclass for Hoteliers by Bangkok Marriott Sukhumvit’s Resident Expert

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Is Your Hotel Really Accessible?

If you are ever detained in a newly built United States correctional facility – that’s

AccorHotels and Microsoft Create Staff Hub App for Easy Shift Schedule Management in Hotels

Staff Hub is the first collaborative application that allows hoteliers and their teams to manage

Gili Island Market Update by C9 Hotelworks

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AccorHotels Revolutionizes Hospitality with its New Brand : JO&JOE

JO&JOE is a vibrant living space, a home that is open to the

5 Learning Courses Hoteliers Need Right Now

Disclosure: This is not an advertorial piece. Hotelintel.co has not received any payment or

Mövenpick Hotels & Resorts Extends South Asian Portfolio With Third Property Signing In Bangladesh

Mövenpick Hotels & Resorts, has signed a third hotel in Bangladesh, in the city of

Samui’s International Passenger Arrivals Grow By 18%

Thailand’s resort island of Samui is benefiting from mounting airlift which is positively impacting

Start Taking the STRESS Out of Your Operations

One of the things that stood out so clearly in my mind during my time

Outrigger Hotels and Resorts Celebrates 69 years of Hospitality

This month, 69 years ago, Outrigger Hotels and Resorts founders, Roy and Estelle Kelley, opened

Best Western Hotels & Resorts Introduces ‘White Label’ Franchise Model in the Hotel Industry.

Best Western® Hotels & Resorts today made a bold move, introducing SureStay Hotels – a revolutionary

You ‘Gotta’ Have Heart! Miles and Miles of Heart.

Whether large or small, successful businesses have quite a few things in common. It is

Hotel G.M’s are ALWAYS Running on the Campaign Trail!

The Republican and Democratic nominees are running their campaigns, and it got me contemplating the

Before You Punish Honest Mistakes…..

I was always taught to count to ten before reacting….almost a ‘Keep calm and

Is it time for an independent property rethink, a reboot, a mini rebranding?

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Forget Air BNB and Hotels, Let's STAYCATIONS!!

Forget Air BNB, how about the ever trending upward STAYCATIONS!! Some of my thoughts……today’

A Practical Guide for Hotel Chief Executives to Measure Up

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Koh Rong Island, A Unique Destination to Manage

Around 10,000 feet over Koh Rong, I was on a jet with Peter Kaelli,

Revenue Mangement - Dark Art or Science?

On the 3rd of August, 2016 the Hospitality Sales and Marketing Association invited some of

Take Part in Greenview 'Green Lodging Survey' to Help Benchmark Practices in Sustainable Hospitality

Greenview has launched the first ever Green Lodging Survey in Asia aimed at providing the

Vietnam is Well-Placed to Become the Southeast Asian Leader in ‘Affordable Hospitality’

By Bruce Musick is Group CEO of Vanguard Hotels Pte. They spent 10 years fighting

Jean-Gabriel Pérès Appointed as New CEO of Kerzner

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Are Your Hospitality Staff Competent Enough for the AEC?

In 2003, ASEAN leaders agreed in principle to establishing an ASEAN Economic Community which would

Guests Use Hilton HHonors App to Open Two Million Doors

“Digital Key is fabulous!” “This is an extremely convenient benefit for being a Hilton HHonors

The 21st century Charlatans of Hospitality

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Rosewood, Selectivity and Success

What makes the Rosewood Hotel Group what it is today? Is it the sheer amount

Preferred Hotels & Resorts Sees Demand in Southeast Asia from Middle East

According to Preferred Hotels & Resorts, Gulf residents spinning the globe in search of exciting

Debut of Sanctum Inle Resort, First Upscale Hotel at Inle Lake

The first upscale hotel to come on line in one of Myanmar’s most compelling

Inception in Saigon - The Rêverie Sets the Bar

All that glitters may not be gold, but chances are that you are bound to

Ascott Acquires its First Serviced Residence in Melbourne

CapitaLand’s wholly owned serviced residence business unit, The Ascott Limited (Ascott), is acquiring its

Holiday Inn® Small Business Traveler Study Reveals the Pros and Woes of Small Business Travel

InterContinental Hotels Group announced the results of the Holiday Inn® Small Business Traveler Study conducted

Hello from the Other Side: Michael Sagild, Blink’s CEO Knows Hotels and Hotel Design

If you’re in the hotel industry, chances are that you know or at least

Filip Boyen Keeps SLH on Point

Small Luxury Hotels of the World™ (SLH**) **announced a 12 Million Pound investment over the

SHTM Study on Hotel Loyalty Programmes: What May and May Not Work

Hotels should consider developing customer loyalty programmes that balance economic and social rewards to establish

Understanding Digital Marketing for your Hotels by Marcos Cadena, VP of Digital Minor Hotels

Hotelintel.co hosted a PR Forum on the 16th of June 2016 on a topic

Wellness Done Well at Well Hotel

How often do you make a commitment to wellness each year? Once? .. Twice a year?

Facebook is Changing its Newsfeed Algorithm.

Facebook announced yesterday it’s changing its algorithm to give priority to content shared by

What Does a Blogger Want from Hotels? What Can Hotels Leverage from a Blogger?

Hotelintel.co and Centara Hotels & Resorts is hosting a panel discussion talking about best

The Changing Dynamics of Serviced Apartment Segment in Asia Pacific

Let’s have a quick look at some statistics from the 5th Global Serviced Apartment

Grace Hoang Taking a New Role as JW Marriott Bangkok New Director of Marketing Communications

On June 20th 2016, the Director of Sales and Marketing, Helene Fong announced the appointment

Hot Debate on How Hotel Group Consolidations are Beneficial for Healthy Growth at Recent Hotel Management Thailand Summit

Organized by international conference producer Questex Hospitality Group, the Hotel Management Thailand Summit (HMT) welcomed

Reflections & Reality in Dynamic Hospitality - by Giovanni Angelini

From a CEO perspective…and with a touch of humor and sarcasm. by Master Hotelier

Hilton Worldwide Announces Sustainable Seafood Goals

**MCLEAN, Va. – **Hilton Worldwide (NYSE: HLT) reinforced its commitment to the environment by announcing multi-year

Can Your Guests Smell Your Hotel?

Scent can attract new customers, increase sales, heighten value perception, and expand brand recognition and

Hotels that Heal - Targeting Tourists of the Third Kind

Breathe in, breathe out – and relax. Dee Mytton of Villa Kubu in Bali says that

Taxi Mafias - What’s a Hotelier To Do?

I was walking in my neighbourhood early Thursday morning as I always do to pick

Hilton Taps Google Maps to Help HHonors Members See More When Choosing Their Room

More than 13 million times, Hilton HHonors members have used the award-winning HHonors app to

Introducing the new GM of Bangkok’s Iconic Centara Grand Hotel and Convention Center - Eric Weber

Eric Weber is the General Manager of the 505 spectacular rooms and suites at the

Hoteliers Revolt Against TripAdvisor’s New Algorithm

Changes to TripAdvisor’s Popularity Ranking algorithm earlier this year, proclaimed by the company as

Vanguard Hotels CEO Bruce Musick Talks About Testing Time for Malaysian Hotels

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Is Your Hotel Chinese Responsive?

Last year Hilton Worldwide announced their Hilton Huanying – a program that offers Chinese travelers a

AccorHotels Announces New Opening in Southeast Asia

AccorHotels is bringing its distinct French art-de-vivre to Southeast Asia with a series of luxurious

10 Poor Practices and Bad Habits by Retired CEO of Shangri-La International and presently Chairman of Angelini Hospitality

Hotelintel.co has a permission to publish Giovanni Angelini’s speech at one of a

Small Luxury Hotels of the World™ Announces £12 Million Investment Over the Next Five Years

Small Luxury Hotels of the World™ (SLH), the champion of small, exclusive, independently-owned hotels around

ONYX Hospitality Group Corporate Update – ATM Dubai 2016

In recognition of the increasing importance of the Middle Eastern travel market and the Arabian

Roland Jegge Asia Pacific’s Head of Worldhotels Celebrates 20 years of Exceptional Leadership

As Executive Vice President of Worldhotels, Asia Pacific, Roland has led his team on the

Indonesia’s Hotel Industry Inside Out with Emily Subrata of Sudamala Resorts

A press release for an opening of a resort near Komodo Island that will happen

The Amara Bangkok Officially Launches

The Amara Bangkok recently commemorated its Launch Party on 31st March 2016. The Bangkok property

Best Western Signs Landmark Agreement in Thailand, Largest Multi-Hotel Deal in Company’s 70-Year History

Best Western® Hotels & Resorts today announced major activity in Thailand, with the signing of

Grand Hyatt Taipei Welcomes Sammy Carolus as a New GM

Grand Hyatt Taipei has tapped a veteran of the hospitality industry in Asia, Sammy Carolus,

Sivatel Bangkok Celebrates Its 5th Anniversary

Sivatel Bangkok, the one of a kind lifestyle hotel dedicated to giving utmost comfort and

Part 2 - Hotelintel.co Hospitality Leadership Roundtable

What is the motivating force behind going international? Thailand has some home grown brands that

Amari Johor Bahru Celebrates Development Milestone – On Track to Open in Late 2016

The construction of Amari Johor Bahru is progressing on schedule. Amari Johor Bahru recently welcomed

Inteltalk - Elephants Make Hotel Sense at Anantara Golden Triangle - with John Roberts

How do you stop elephants from being exploited on the streets of Bangkok? How do

Hilton Launches 'Stop Clicking Around' Campaign

Hilton Worldwide (NYSE: HLT) today announced that Hilton HHonors members can now receive an exclusive

Your Hotel Mini-Bar is a Cancer for Your Hotel Business

Just over a month ago I was working with a client for a couple of

Louis T Collection and WIHP Open New Doors For Chinese Travelers

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Dusit Thani Bangkok GM Talks About Getting the Most of Trade Shows

Sukanya Janchoo, General Manager of Dusit Thani Bangkok, was one of the panelists at half-day

Glamping: More Glamour, Fewer Earwigs

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Hotel on Rails : Eastern and Oriental Express with Gary Franklin

Managing luxury hotels is one thing, but expanding the concept to hospitality on the rails

Hilton Worldwide 2015 Review

Hilton Worldwide (NYSE: HLT) has expanded its footprint to 100 countries and territories around the

X2 (CROSSTO) Launches X2 Vibe in Phuket

CrossTo, which is quickly becoming the leading branded residences in Thailand, is proud to announce

Thailand Isn’t Going Anywhere

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Talking Luxury with 'Anshuman Narayan' of the 'Sanchaya Bintan'

Anshuman Narayan is no stranger to the Luxury Hotel Sector; in fact he is an

Laguna Lăng Cô Leads in CSR

Achieving the Bronze Earthcheck Certificate 2015 for sustainable environmental development, making Laguna Lăng Cô the

‘Hotel Consultant’ a Euphemism for Unemployed Hotelier? – An Interview with Bill Barnett

In the light of the recent news of the Marriott – Starwood deal, Hotelintel.co has

The Minor Way – With CEO Dillip Rajakarier

In recent weeks, Hotelintel.co has been talking to some of Thailand’s leading hotel

Does It Make ‘Scents’?

Why do hotels invest money in developing their own scent? The answer is because scents

What about your Drivers, Security, and Doormen?

If luxury is all about paying attention to every detail, then all too many luxurious

Understanding Online Complaints Crucial for Hotels in Mainland China

Hotels in China should take the opportunity to learn about how they can improve their

Red Planet Continues Expansion With Flagship Bangkok Hotel

Red Planet Hotels continues to expand its fast-growing value hotel chain with the opening of

Expat Managers – Why are you Training Your Local Staff?

Over the past four weeks I have been working with an international Technology company that

Talking Spa Trends with Tara Hanrahan of Spa Cenvaree.

[![Tara Hanrahan, Group Director of Spa Operation for SPA Cenvaree at Centara Hotels&Resorts ](http:

Hotel Luxury and Sustainability - How do you Combine the Two?

The term ‘luxury’ has been a catch word in the hotel industry for quite some

Cornell Report Shows Hotel Brand Conversions Can Boost Performance

Hotels that convert from one brand to another generally see improved occupancy, revenue, and profit—

Marriott International to Acquire Starwood Hotels & Resorts Worldwide,Will Have 1.1 Million Rooms in More Than 5,500 Hotels

Marriott International, Inc. (NASDAQ: MAR) and Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT) announced