Hotel Operations
472 posts
Teflon Hospitality: Why Non-Stick Service Doesn’t Cut My Cheese Anymore.
Hotel Operations
It was the year 2001. I had received a fail on a section of my soon-to-be defunct commerce degree, and I remember thinking Hotel Management sounded like a much better idea, a fantasy
Marriott, Hilton, Hyatt - Cleanliness after COVID for Hotel Giants: What it Means to Investors and Guests
Features
It has been over a month since Marriott released its cleanliness policy in response to the highly contagious virus. It formed the Marriott Global Cleanliness Council, consisting of members such as Food Safety
Nine Out of Ten Hotel Executives Say Their Business Would Be Unaffected If They Didn’t Attend Conferences
Features
Conferences are largely on hold right now. We couldn’t travel if we wanted to, and a few days of mingling in close confinement breaks far too many of the current rules governing
4 min read
Effective Communication in Times of Crisis
Hotel Operations
Article by Giovanni Angelini Unprecedented times call for unprecedented actions and communication is more important now than ever before. This is the time when organizations can make the biggest difference for their customers,
Post Covid-19 Hospitality Design - Begin with Back-of-House
Features
Once a vaccine is available and tourists take their first delicate steps back into travel, the physiological effects of the pandemic will ripple through hospitality design. At first these will be amplified and
Why it is Essential to Continue your Marketing and Advertising During a Recession
Hotel Operations
As the world now faces a global pandemic, brands ranging from big to small are all faced with the same struggle - people are staying home, businesses are closing down, and sales have
3 min read
Bill Barnett’s Top 5 Post-Crisis Hotel Development Trends
Features
The current crisis is unprecedented, even for someone who’s seen it all before. Bill Barnett, Founder and Managing Director of C9 Hotelworks, has over 30 years’ experience in the Asian hotel industry,
COVID-19 Gives Hotels the Edge Over the OTAs – But Can it Be Sustained?
Features
Anecdotal evidence suggests that a lot of people are now finding out the hard way that when you book flights and hotels through an OTA, handing over your money is a whole lot
6 min read
Will Travel and Tourism Contribute Positively to Our Futures? Thoughts from Soneva Founder and CEO Sonu Shivdasani
Features
Soneva is 25 years old this year, and while 2020 hasn’t been much of a year for celebration so far, Founder and CEO Sonu Shivdasani can still find cause for optimism. “This
What Have We Learned From this Fast-Spreading and Deadly Outbreak, COVID-19?
Features
Article by Giovanni  Angelini A pandemic is the most serious destabilizer, by any standard, on the hospitality industry and the most severe damage it can do to put our business to a halt.
Prepare for the Recovery Stage
Hotel Operations
Cabin crew, prepare for landing! No matter where we land, we must be ready for an impact. And this is yet another article about Covid-19 for when it’s over. I have asked
Bill Bensley: Design, Environment, and Hotels He Won't Touch
Features
Bill Bensley has been creating amazing sustainable designs in the hospitality industry for more than thirty years, making his mark through remarkable projects in more than 40 different countries. California born and Harvard
Impact of Epidemics and Pandemics on Hospitality
Features
Article by Giovanni Angelini Recent Epidemics and Pandemics ; SARS (severe acute respiratory syndrome) 2003, origin; Guangzhou-China. No. of worldwide cases; 8,098, No. of casualties;774 (9.6%), H1N1, pdm09 Virus (Swine Flu)
Do We Need to Reinvent the Hospitality Conference?
Features
In the light of concern over Covid-19, ITB Berlin has been cancelled, and closer to home, SEAHIS in Bangkok has been postponed until September. In the sphere of employment, I take the view
4 min read
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