When I first came to Thailand more than 20 years ago, it seemed that very few Thais traveled abroad. If they did, it was a once-in-a-lifetime experience, and nothing like the current situation

Do you get the feeling of déjà vu when you’re skimming through articles on the hotel industry? That feeling that you’ve seen the same topics discussed ad nauseam? Well you’re

One question we often ask hoteliers here at Hotelintel.co is how they personally define luxury, and the answers almost inevitably involve people. We hear a lot about perfectly trained staff with a

New Zealand’s tourism slogan – 100% Pure New Zealand – sums up its appeal quite accurately. The country is a pristine natural paradise that draws visitors in increasing numbers to enjoy spectacular scenery and

Destination branding and marketing is a key activity for tourist departments worldwide – and one country which might have a brand image truly nailed down in a way others can only envy is the

This sounds like an exam question, so what do you think? Does state ownership lead to superior performance? Does the government know best when it comes to meeting customer needs? How has state

Until this week, the principal claim to fame of the Sultan of Brunei was his enormous personal wealth. Since April 3rd he’s become better known as the man who not only thinks

My son spotted an advert for Mövenpick Hotels & Resorts. “What’s an ice-cream company doing running hotels?” he asked. “They’re probably really expensive because the ice-cream’s way overpriced.” Drawing the

Hotel owners and hotel operators have enjoyed a lengthy working relationship. The arrangement typically allows operators to expand their portfolios while avoiding the risks associated with real estate ownership, while owners gain access

When Ashley Monteiro opened his latest hotel, AHA Smartstay, his background as a hotel wholesaler and specialist in online booking systems gave him a crucial insight into exactly what his new property would

One of the big hospitality stories of 2018 concerned a 24-year-old entrepreneur from India, Ritesh Agarwal, who turned a simple idea into a five-billion-dollar business within its first five years. Reports of this

Malaysia currently ranks second for tourist arrivals among Southeast Asian nations, with Thailand easily taking the top spot. It hasn’t always been this way – five years ago, tourist numbers for the two

The story of 137 Pillars began in Chiang Mai with its iconic luxury resort created from the original Baan Borneo house. With just thirty exquisite suites, this property set the brand standard and

There is a certain kind of hotelier with whom we need to talk. You might be one of them if you’re still operating your hotel without the cloud. The cloud is everywhere