Graeme Kay
Graeme Kay is a British mathematician and writer who has been based in Bangkok for over fifteen years. He has also worked in Japan, Serbia and Poland and enjoys travelling extensively. He studied Tra
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Hotel owners and hotel operators have enjoyed a lengthy working relationship. The arrangement typically allows operators to expand their portfolios while avoiding the risks associated with real estate ownership, while owners gain access
When Ashley Monteiro opened his latest hotel, AHA Smartstay, his background as a hotel wholesaler and specialist in online booking systems gave him a crucial insight into exactly what his new property would
One of the big hospitality stories of 2018 concerned a 24-year-old entrepreneur from India, Ritesh Agarwal, who turned a simple idea into a five-billion-dollar business within its first five years. Reports of this
Malaysia currently ranks second for tourist arrivals among Southeast Asian nations, with Thailand easily taking the top spot. It hasn’t always been this way – five years ago, tourist numbers for the two
The story of 137 Pillars began in Chiang Mai with its iconic luxury resort created from the original Baan Borneo house. With just thirty exquisite suites, this property set the brand standard and
There is a certain kind of hotelier with whom we need to talk. You might be one of them if you’re still operating your hotel without the cloud. The cloud is everywhere
Those who would see technology play an ever more prominent role in hospitality will doubtless be eager to learn how its application can enhance the guest experience, and a recent report from StayNTouch,
There are two facts which make social media posts interesting to the tourism sector. The first is that people love to post pictures of food, and this can be a great way of
According to Dr Wei-Jue Huang, Professor Brian King, and Dr Wantanee Suntikul of the School of Hotel and Tourism Management (SHTM) at the Hong Kong Polytechnic University, there are some important differences to
Every great city has its iconic hotels, but it’s not often that a Holiday Inn achieves that kind of status. The exception is in Beirut, Lebanon; when the Holiday Inn opened in
When football fans begin to sing, “You’re sh**, and you know you are,” in response to yet another dismal performance by their own team, it turns out this doesn’t actually make
Hotels have long since become accustomed to complaining about the OTAs, but now it’s the turn of restaurants to deal with online distribution channels that have the power to bring in the
If it is at all possible to make a simple process complicated, India will do so. Streamlined efficiency is for other countries – why go for convenience when you can add multiple layers of
The Philippine island of Boracay has regularly been voted among the world’s best islands, and by the same rankings boasts some of the world’s best beaches. President Rodrigo Duterte was recently