Graeme Kay
Graeme Kay is a British mathematician and writer who has been based in Bangkok for over fifteen years. He has also worked in Japan, Serbia and Poland and enjoys travelling extensively. He studied Tra
Sovereignty Meets Social Media: Stoning Homosexuals Might Be Bad For Business
News
Until this week, the principal claim to fame of the Sultan of Brunei was his enormous personal wealth. Since April 3rd he’s become better known as the man who not only thinks
3 min read
Boys and Their New Toy : Aston Martin Residence
Features
My son spotted an advert for Mövenpick Hotels & Resorts. “What’s an ice-cream company doing running hotels?” he asked. “They’re probably really expensive because the ice-cream’s way overpriced.” Drawing the
3 min read
Negotiating MOUs in the Wellness Sector
Features
Hotel owners and hotel operators have enjoyed a lengthy working relationship. The arrangement typically allows operators to expand their portfolios while avoiding the risks associated with real estate ownership, while owners gain access
3 min read
AHA Smartstay Finds Success Through Hotelogix Partnership
Hotel Operations
When Ashley Monteiro opened his latest hotel, AHA Smartstay, his background as a hotel wholesaler and specialist in online booking systems gave him a crucial insight into exactly what his new property would
3 min read
OYO Gives a Lesson in Recognizing Opportunities
Features
One of the big hospitality stories of 2018 concerned a 24-year-old entrepreneur from India, Ritesh Agarwal, who turned a simple idea into a five-billion-dollar business within its first five years. Reports of this
3 min read
What’s Cooking in Malaysia’s Hotel Market?
Features
Malaysia currently ranks second for tourist arrivals among Southeast Asian nations, with Thailand easily taking the top spot. It hasn’t always been this way – five years ago, tourist numbers for the two
4 min read
Christopher Stafford: Taking The Next Step With 137 Pillars
Hotel Operations
The story of 137 Pillars began in Chiang Mai with its iconic luxury resort created from the original Baan Borneo house. With just thirty exquisite suites, this property set the brand standard and
4 min read
Clear Skies Ahead With Cloud-Based PMS
Features
There is a certain kind of hotelier with whom we need to talk. You might be one of them if you’re still operating your hotel without the cloud. The cloud is everywhere
2 min read
Grading The Guest Experience: How Are We Doing?
Features
Those who would see technology play an ever more prominent role in hospitality will doubtless be eager to learn how its application can enhance the guest experience, and a recent report from StayNTouch,
4 min read
People Who Photograph Their Meals Should Be… Encouraged
Food and Beverage
There are two facts which make social media posts interesting to the tourism sector. The first is that people love to post pictures of food, and this can be a great way of
2 min read
Why It’s Different When Tourists Are Actually Just Coming Home
Features
According to Dr Wei-Jue Huang, Professor Brian King, and Dr Wantanee Suntikul of the School of Hotel and Tourism Management (SHTM) at the Hong Kong Polytechnic University, there are some important differences to
3 min read
Once an Iconic Hotel, Perhaps Always an Iconic Hotel
Features
Every great city has its iconic hotels, but it’s not often that a Holiday Inn achieves that kind of status. The exception is in Beirut, Lebanon; when the Holiday Inn opened in
3 min read
Is There Ever a Good Way to Deliver Bad News?
Features
When football fans begin to sing, “You’re sh**, and you know you are,” in response to yet another dismal performance by their own team, it turns out this doesn’t actually make
3 min read
I’m Offended: The Latest F&B Trends
Features
Hotels have long since become accustomed to complaining about the OTAs, but now it’s the turn of restaurants to deal with online distribution channels that have the power to bring in the
3 min read