Graeme Kay
Graeme Kay is a British mathematician and writer who has been based in Bangkok for over fifteen years. He has also worked in Japan, Serbia and Poland and enjoys travelling extensively. He studied Tra
A Technological Solution to The Chinese Conundrum
Features
Do you get the feeling of déjà vu when you’re skimming through articles on the hotel industry? That feeling that you’ve seen the same topics discussed ad nauseam? Well you’re
3 min read
How Technology Can Enhance The Human Touch
Features
One question we often ask hoteliers here at Hotelintel.co is how they personally define luxury, and the answers almost inevitably involve people. We hear a lot about perfectly trained staff with a
4 min read
Is It Time to Invest in New Zealand?
Hospitality Investments
New Zealand’s tourism slogan – 100% Pure New Zealand – sums up its appeal quite accurately. The country is a pristine natural paradise that draws visitors in increasing numbers to enjoy spectacular scenery and
3 min read
Luxury, Local - Two Sides of the Maldives
Features
Destination branding and marketing is a key activity for tourist departments worldwide – and one country which might have a brand image truly nailed down in a way others can only envy is the
4 min read
How Does State Ownership Affect Hotel Performance?
Features
This sounds like an exam question, so what do you think? Does state ownership lead to superior performance? Does the government know best when it comes to meeting customer needs? How has state
3 min read
Sovereignty Meets Social Media: Stoning Homosexuals Might Be Bad For Business
News
Until this week, the principal claim to fame of the Sultan of Brunei was his enormous personal wealth. Since April 3rd he’s become better known as the man who not only thinks
3 min read
Boys and Their New Toy : Aston Martin Residence
Features
My son spotted an advert for Mövenpick Hotels & Resorts. “What’s an ice-cream company doing running hotels?” he asked. “They’re probably really expensive because the ice-cream’s way overpriced.” Drawing the
3 min read
Negotiating MOUs in the Wellness Sector
Features
Hotel owners and hotel operators have enjoyed a lengthy working relationship. The arrangement typically allows operators to expand their portfolios while avoiding the risks associated with real estate ownership, while owners gain access
3 min read
AHA Smartstay Finds Success Through Hotelogix Partnership
Hotel Operations
When Ashley Monteiro opened his latest hotel, AHA Smartstay, his background as a hotel wholesaler and specialist in online booking systems gave him a crucial insight into exactly what his new property would
3 min read
OYO Gives a Lesson in Recognizing Opportunities
Features
One of the big hospitality stories of 2018 concerned a 24-year-old entrepreneur from India, Ritesh Agarwal, who turned a simple idea into a five-billion-dollar business within its first five years. Reports of this
3 min read
What’s Cooking in Malaysia’s Hotel Market?
Features
Malaysia currently ranks second for tourist arrivals among Southeast Asian nations, with Thailand easily taking the top spot. It hasn’t always been this way – five years ago, tourist numbers for the two
4 min read
Christopher Stafford: Taking The Next Step With 137 Pillars
Hotel Operations
The story of 137 Pillars began in Chiang Mai with its iconic luxury resort created from the original Baan Borneo house. With just thirty exquisite suites, this property set the brand standard and
4 min read
Clear Skies Ahead With Cloud-Based PMS
Features
There is a certain kind of hotelier with whom we need to talk. You might be one of them if you’re still operating your hotel without the cloud. The cloud is everywhere
2 min read
Grading The Guest Experience: How Are We Doing?
Features
Those who would see technology play an ever more prominent role in hospitality will doubtless be eager to learn how its application can enhance the guest experience, and a recent report from StayNTouch,
4 min read