"I've come to realize that hospitality holds different meanings for different people across various cultures."

Mandarin Oriental, Tokyo is delighted to welcome David Collas as its new General Manager, effective from 1 January 2024. With a rich career in hospitality spanning over two decades, David brings a wealth of experience to the role. His journey with Mandarin Oriental began in 2010 in Hong Kong, followed by pivotal roles in New York, Atlanta, and most recently, Geneva, where he led significant renovations and the launch of the acclaimed SACHI restaurant. David Collas, originally from France's Champagne region, combines his deep industry knowledge with cultural insights, underpinned by a Master's in Business and Law.

Can you share a bit about your journey in the hospitality industry and what led you to your current role at Mandarin Tokyo?
As a hotelier with over two decades of experience in the hospitality industry, I began my journey with Mandarin Oriental in 2010 as Executive Assistant Manager of Food and Beverage at Mandarin Oriental, Hong Kong. From there, I assumed the position of Hotel Manager at Mandarin Oriental, New York in 2013, and led operations at one of the city's most esteemed hotels. Following that, I served as the General Manager of the Group's previously managed hotel in Atlanta starting in 2016, and later transitioned to the role of General Manager of Mandarin Oriental, Geneva in 2019.

Before joining Mandarin Oriental, I held key leadership roles at distinguished hotels including The Ritz London, Hotel Martinez in Cannes, as well as Four Seasons Hotel George V and Hotel Plaza Athénée, both situated in Paris.

What were some of the pivotal moments in your career that shaped your approach to hospitality?

Having gained experience in diverse regions such as Asia, North America, and Europe, I've come to realize that hospitality holds different meanings for different people across various cultures. This is when I realized adapting our approach to suit each environment is essential. Striving to provide our guests with a cultural journey while recognizing the individuality and uniqueness of our colleagues in every destination, and offering personalized approach to our service ensures that our guests receive a truly immersive and authentic experience tailored to their preferences and create memorable moments during their stay.

How do you define luxury hospitality, and how does Mandarin Tokyo embody this definition?

Luxury hospitality, to me, is defined by the seamless fusion of exceptional service, attention to detail, and a personalized experience that goes beyond expectations. It involves creating a sense of exclusivity and indulgence for guests, making their stay or visit not just comfortable but truly memorable.

Mandarin Oriental, Tokyo embodies this definition through its unwavering commitment to delivering unparalleled service. The hotel pays meticulous attention to every detail, from the exquisite decor to the personalized services offered to each guest. The staff at Mandarin Oriental, Tokyo strives to anticipate and fulfill the unique preferences and needs of every individual, ensuring a tailor-made experience.

Moreover, Mandarin Oriental, Tokyo distinguishes itself by offering exclusive amenities, exquisite dining options, and a serene atmosphere that reflects the essence of luxury. The dedication to excellence in every aspect of the guest experience truly sets Mandarin Oriental, Tokyo apart as a pinnacle of luxury hospitality.

How do you envision the future of luxury hospitality, and what role will Mandarin Tokyo play in this landscape?

I envision the future of luxury hospitality evolving towards a more personalized and experiential approach. Guests will seek unique and tailored experiences that go beyond traditional offerings. I also see the future of luxury hospitality as a seamless blend of tradition and innovation. While timeless elegance and impeccable service will remain paramount, the industry will continue to evolve to meet the changing needs and preferences of discerning travelers.

Mandarin Oriental, Tokyo is poised to be at the forefront of this transformation. With our commitment to anticipating and exceeding guest expectations, we aim to set new standards in personalized service and create unforgettable moments for each visitor. The hotel will continue to innovate, embracing cutting-edge technologies and sustainable practices to elevate the guest's experience. We will strive to play a pivotal role in shaping the future of luxury hospitality by providing exceptional and bespoke experiences that reflect the ever-evolving world of modern luxury travel.

What's your advice for someone who wants to be successful in the Luxury business?
First, authenticity, attention to detail, and knowing your clientele inside out are key. Aim for excellence in everything you offer, from products to customer service. Building genuine relationships with clients is vital, as personal connections are crucial in luxury. Stay updated on industry trends and consumer preferences to stay innovative. Lastly, keep learning and improving, as the luxury landscape is always evolving. Keep up the great work.

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