Thailand based hospitality company ‘Tolani Hotels’ built by veteran hoteliers and entrepreneurs set to welcome the industry back to its peak.

Having appointed Steve Lockhart as the CEO of Tolani Hotels, the group has plans to expand its footprint and help investors and owners to achieve their business goals.

Tolani currently has 14 properties under its umbrella and continues to grow due to the attractive variety of hotel management agreement options for owners which include ‘Tolani’, which is fully managed by the group, ‘By Tolani’, which is a co-brand option where owners can opt in to services offered by Tolani.

“Our goal is to help owners and investors by offering services that are suitable for both parties, them and us - not just one. I believe that moving forward we need to work together closely with our owners and we need to be a team player and sit on the same side of the table”, said Steve Lockhart, Tolani CEO.

Goodbye Convoluted Hotel Management Agreements

In the past, operators would present owners with convoluted Hotel Management Agreements (HMA) that were hundreds of pages long and were very rarely in the real interest of the owners. These agreements were crafted in a way that maximised operating profits to ensure operator profitability, while neglecting things that really matter at the property level like ongoing maintenance, repairs and refurbishments. The result of these kinds of agreements was that owners were left with less cash-flow, creating an unnecessarily heavy burden.

Tolani Hotels is by owners, for owners. Learning from what the industry has experienced during the pandemic, we realise that owners no longer wish to be locked into an old fashioned contract for 10-30 years without the possibility of cancelling unless paying a hefty early cancellation fee.  

Tolani offers owners a simple straight forward SLA (Service Level Agreement) for hotels.

Currently, Tolani Hotels consists of the original Kui Buri property which has always been the talk of the town, the one and only ‘Tolani Resort Kui Buri’ ‘Tolani Resort Koh Kood’, ‘Tolani Resort & Spa Koh Samui’, ‘Tolani Nimman Villa Chiang Mai’ ‘Tolani Northgate Villa Chiang Mai’, Tolani Southgate Villa Chiangmai, Tolani Le Bayburi Villas Pranburi.

While’ By Tolani’, which is a co-branding offering by the group has properties including Limon Villa Khao Yai by Tolani, Sawaddi Patong by Tolani, The Sea Koh Samui Resort & Residences by Tolani and Theorie Hotel Sukhumvit by Tolani. New Don Mueng, Chaweng and Pattaya property developments are underway and expected to launch in 2023 under a completely new concept and brand.

“We see a lot of requirements and enquiries from owners who are interested in developing new hotels or renovating and rebranding. What we do now is to try to understand their needs and help them with their goals. This is indeed why our Tolani agreements were designed the way they are.”

Following the pandemic, we understand the changes to the industry which is why Tolani has successfully pivoted hotels by means of renovation, transformation and repositioning of properties such as Tolani Koh Kood, Tolani Kui Buri, Tolani Le Bayburi Pranburi and Sawaddi Patong by Tolani and believe that it’s essential for management companies to really listen to the needs of owners and work closely with them to help them get back on their feet and be ready for the industry as it comes back.