• 10 December 2018
The World’s Most Excellent Hotels in Service

The World’s Most Excellent Hotels in Service

A number of hotel chains based in Asia Pacific were also recognized as “Most Excellent” hotel chains globally. The Indian Hotels Company (Taj and Vivanta) and Shangri-La Group came in #3 and #5 respectively in the medium hotel chains category while The Oberoi Group, Aman Group, Pan Pacific Hotels Group, and Rosewood Hotels & Resorts made it into the top 10 in the small hotel chains category.

This ranking was put together by the world’s largest travel site, TripAdvisor. The Certificate of Excellence has been given to hotels which deliver great service and consistently achieve high traveler reviews on TripAdvisor.

“The Certificate of Excellence is widely recognized by travelers as an indicator for consistent, high quality service and experience, a recognition you will find proudly displayed in hotels all around the world,” said Grant Colquhoun, TripAdvisor’s spokesperson for Asia Pacific. “For the first time ever, TripAdvisor is shining a light on the chains that have received the most Certificate of Excellence awards this year. Congratulations to all these excellent brands for this tremendous achievement!”
TripAdvisor determined which hotel operators received the greatest percentage of Certificate of Excellence awards across small, medium, and large chain categories:

Global “Most Excellent” Large Hotel Chains (>500 properties)

1.Preferred Hotels & Resorts; 2. Hyatt Hotels Corporation; 3. Hilton Worldwide Holdings 4. Premier Inn; 5. Marriott International; 6. Best Western International; 7. Radisson Hotel Group 8. La Quinta Holdings; 9. InterContinental Hotels Group (IHG); 10. Travelodge Hotels Limited (UK)

Global “Most Excellent” Medium Hotel Chains (50-500 properties)

1.Four Seasons Hotels and Resorts; 2. Drury Hotels Company; 3. The Indian Hotels Company (Taj and Vivanta); 4. The Leading Hotels of the World; 5. Shangri-La Group; 6. Paradores; 7. Relais & Châteaux; 8. Kempinski Hotels; 9. H10 Hotels; 10. Omni Hotels & Resorts

Global “Most Excellent” Small Hotel Chains (20-50 properties)

1.Belmond; 2. The Oberoi Group; 3. Loews Hotels & Co; 4. Mandarin Oriental Hotel Group; 5. Jurys Inn; 6. Jumeirah Group; 7. Casa Andina Hoteles; 8. Aman Group; 9. Pan Pacific Hotels Group; 10. Rosewood Hotels & Resorts

Certificate of Excellence Methodology

Certificate of Excellence recipients were selected using a proprietary algorithm that takes into account the quality, quantity, and recency of user reviews, as well as the tenure of the business on the site. Recipients must maintain an overall TripAdvisor rating of at least four out of five, have a minimum number of reviews, and have been listed on TripAdvisor for at least twelve months. A business must be listed for the full 12-month qualifying period between April 1, 2017 to March 31, 2018 to be considered. Recipients are announced only once a year.

“Most Excellent” Methodology
“Most Excellent” hotel chains were calculated as a percentage of Certificate of Excellence recipients relative to their total number of properties, with small chains comprising 20-50 properties, medium chains having 50-500 properties and large chains operating in excess of 500 properties. To qualify, at least one third of each chain’s properties must have been Certificate of Excellence recipients during the most recent Certificate of Excellence period.

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