Highly motivated and team oriented Peter Lucas joins The Westin Grande Sukhumvit Bangkok from another Marriott Group hotel, Four Points by Sheraton Bangkok. Previous properties in his portfolio include Hilton Melbourne Airport Melbourne; Hilton Petaling Jaya Kuala Lumpur; Hilton Hua Hin Resort & Spa Hua Hin; Conrad Tokyo, and; Hilton Tokyo. His training assignments took him to Hilton Tokyo Bay, and Hilton Maldives Resort & Spa, having entered the profession at Swiss Grand Hotel Bondi Beach Sydney.
He graduated with Merit from the University of New South Wales Sydney, Australia with a Bachelor of Commerce (Hospitality Management & Marketing), having previously acquired a Diploma in Hotel Operations/Management at Kenvale College Sydney. Besides his native English language, he speaks intermediate level Japanese.
What’s the most challenging aspect in running your hotel?
The essence of ‘hospitality’ is still the human touch. Our customer feedback surveys tell us that good ‘software’ beats good ‘hardware’ for most customers no matter what their geographic origin might be. Quick, accurate and friendly service still rates as the key driver of why a guest would choose to stay in a hotel for a repeat visit versus another hotel.
What are your preferred sources when it comes to learning about hotels?
I like the monthly HOTELIER magazine, I also subscribe to a few hotel articles on-line which appear into my inbox (ehotelier and Travel Daily Media).
What kind of marketing tools you find to be effective in PR & Marketing in the hotel world today?
I have a couple of books that I am currently reading:
– the Rosie Project
– Jeff Fenech biography
– The 10x rule by Grant Cardone (wish to read)
– Steve Jobs by Walter Isaacson (favourite book)