Everything is challenging but we enjoy the challenges an always find good opportunities. We can convert these into positive results. I always believe that there is way to solve any problem no matter who you are.
Occasionally I have been given this kind of advice, however I understand that every piece of advice always has its reason. We are in the hospitality industry and should be able to be flexible and adapt into change and keep up with new things.
I think females have a special kind of instinct. As a Thai female, it sometimes helps to handle things easily especially when it comes to handling guest complains. We may sometimes not look at the big picture in the way that men might do, but we are more detail focused and engage well, which is essential in the hospitality industry. You may have heard “There is always a woman behind every man’s success”.
I am always lucky with my career and have always received good opportunities from my superiors.
I wouldn’t change a thing as I am very grateful for what I am today.
I think team members and other hoteliers are a significant source of knowledge that know what it is happening in our industry. In addition, our friends in social media is the fastest channel and powerful at the present.
I think when I was younger I was more a Lobby GM. After years of experience, I focus on more on numbers now which I am also good at. The GM role nowadays requires us to multitask with a number of skills. I also need to look into various areas such as Finance, Sales & Marketing and Operations etc. More importantly we need to know how we can control expenses effectively and ensure high profitability for the owner.
Having said that, I am still a Lobby GM and I believe warm hospitality is still our core business that drives our success. I also join networking events to see people and know what the market trends are, as well as do PR myself, putting my own face out there to be known.
I think we need to have strategic thinking as well as a long term strategy for the hotel. We recognize the need for a strong online presence. Everything is very transparent and fast now. We need to ensure that the right PR & Marketing strategies are in place. More importantly, social media is becoming more and more powerful nowadays. Facebook and Instagram are a key driver and allow us to engage with guests. In conclusion, we will ensure that excellent service is delivered to meet our guests’ satisfaction.