Hilton Worldwide announced the expansion of Hilton Huanying (huān yίng) – a program that offers Chinese travelers a customized hospitality experience during their stay – to more than 110 Hilton Worldwide properties globally.
“Huanying is an essential part of the Hilton hospitality promise, welcoming Chinese travelers with a level of service and personalization we know they expect and enjoy,” said Rob Palleschi, global head, full service brands, Hilton Worldwide. “Since being introduced in 2011 at 51 properties in 13 countries, Huanying has empowered more than a million Chinese travelers to explore new destinations with the comforts of home. We are very proud of this program, and the benefits are clear. Chinese travelers who stay at Huanying properties express a greater overall satisfaction in their hospitality experience.”
“Driven by our in-depth knowledge of China, where we have been operating hotels for over 25 years, and our position as a global hospitality company with over 4,300 hotels operating in 94 countries, we have a unique advantage in addressing the needs of the Chinese travelers,” said Martin Rinck, president, Asia Pacific, Hilton Worldwide. “With this in mind, we applied our comprehensive understanding of where Chinese travelers like to visit and what they look for when they stay at a hotel, in order to develop a tailor-made service that better meets the needs of our Chinese guests, in the form of Hilton Huanying.”
In order to continue to best serve the needs of the evolving Chinese traveler, Huanying program offerings have been expanded to include additional locations, expanded traditional breakfast options and a 24-hour interpretation service that Mandarin-speaking guests may access during their travels.