Grand Hyatt Taipei has tapped a veteran of the hospitality industry in Asia, Sammy Carolus, to lead the property and its 1,000 staff as general manager. ‘It is a complex environment but I am fortunate that the team here at Grand Hyatt Taipei is engaged and service-oriented with one of the lowest turnover rates among five-star international hotels in Taipei. I will need to ensure that our team remains true to our Purpose: To CARE for people so they can be their best and to ensure we uphold our values (i.e. Respect, Integrity, Fun, Humility, Creativity and Empathy)’ said Carolus
Carolus relocates to Taipei with more than 20 years of experience in the hospitality industry. He started as a sales executive with Hyatt Bali in his home country of Indonesia in 1992 and later served as associate director of business development and director of business development at Grand Hyatt Bali.
In 2003, he became director of marketing for Hyatt Regency Hua Hin. A year later, he was transferred to Grand Hyatt Erawan Bangkok, where he helped launch several first-of-its-kind initiatives in the region, including the first residential-style event facility in the Asia Pacific region and Bangkok’s first residential spa. He was promoted to executive assistant manager of sales and marketing at Grand Hyatt Erawan Bangkok in 2009.
Carolus took on his first general manager role in 2010, when he was selected to lead Hyatt Regency Hua Hin in the Gulf of Thailand.
When asked about his plan to preserve Taipei’s Iconic hotel in a growing market he simply said ‘It is my opinion that new competition is always good. We can’t be complacent and must stay ahead of the game if we want to survive. Recently, Grand Hyatt Taipei has completed a head-to-toe renovation that encompasses all 853 guest rooms, as well as two restaurants. We’re also planning to refurbish the rest of the restaurants in the coming years, each with a unique culinary concept and design. There are a few upgrading projects we will do to ensure the hotel can enhance the stays of business and leisure guests.’