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If you need to renovate your bathroom, a trip to IKEA and a week of DIY makes perfect sense. If you need to renovate your hotel, be aware that the same principles do
Hotel Operators
By Trent Munday Hotels have had a long love affair with In-Room Marketing. Hotel guests, not so much. For hotels, the captive audience of a guest in a hotel room means they can
Features
Before they are triggered to book a holiday, dreamers need an emotional connection to a destination, says travel trends specialist MyTravelResearch.com At this time of year, millions of people all over the
Features
By Giovanni Angelini, January 2018 Welcome to a world of cretins, controversy, and crappy behaviours – with just enough humor to stop you tearing your hair out * * This is not a usual PR-related or
Features
Article by Darron Guy. Over the last decade I have seen many hoteliers grapple with the complexities of digital marketing trying to ensure that the plethora of new channels are employed to enhance
Features
Article By Carolyn Childs, co-founder, MyTravelResearch.com Why is customer experience such a hot topic and buzz phrase in the travel industry (and others)? Answer: because in the age of the experience economy
Features
Recap by Giovanni Angelini, September 2017 To generalize a country or its citizens in broad, sweeping statements is emblematic of a narrowed worldview – practically a squint – but there’s no denying that stereotypes
Features
By  Bronwyn White, co-founder, MyTravelResearch.com  Chatbots can be simply defined as artificial intelligence programs that conduct conversations with humans through chat interfaces. Consider a chatbot as a personal assistant who can respond
Features
By Adam Medros, SVP of Global Product, TripAdvisor Let’s imagine for a moment that you’ve arrived at a great hotel you picked up after comparing prices on your favorite travel app.
Features
Article by Mendes Cavin, CEO Miners Hospitality Philippe Starck, Kelly Wearstler and Pierre Yves Rochon have one thing in common; they are regarded as some of the most famous luxury hotel designers having
Hotel Operators
Article by Trent Munday  Yield management in the airline industry is so entrenched now, nobody even talks about it as a special strategy. It’s just part of their pricing policy. Hotels too
Features
Article by Trent Munday  Most hotels will have a competitive set. A group of hotels who are all competing for the same guests. The competitive set is usually based primarily on location and
Hotel Operators
The global wellness economy is growing at an unprecedented rate, and was valued at over $3.7 trillion in 2015. Making up the largest share, the beauty and anti-aging market equated to $999
Features
*Author Bill Barnett * What’s to blame for keeping hotel owners up at night? Millennials, disruptors and OTAs aren’t solely at fault. I wrote a recent piece on the current crisis of