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What Have We Learned From this Fast-Spreading and Deadly Outbreak, COVID-19?
Features
Article by Giovanni  Angelini A pandemic is the most serious destabilizer, by any standard, on the hospitality industry and the most severe damage it can do to put our business to a halt.
Impact of Epidemics and Pandemics on Hospitality
Features
Article by Giovanni Angelini Recent Epidemics and Pandemics ; SARS (severe acute respiratory syndrome) 2003, origin; Guangzhou-China. No. of worldwide cases; 8,098, No. of casualties;774 (9.6%), H1N1, pdm09 Virus (Swine Flu)
70 Heritage Hotels in Asia Still in Operation
News
Article by Giovanni Angelini The past few months haven't treated the hotel industry kindly in Asia.  With a combination of political protests, chronic air quality issues and now the Coronavirus pandemic grinding international
A Revenue Leader’s Response in a Crisis: Business Practice
Hotel Operations
The rapid spread of the coronavirus from China and beyond has caused a rapid and sudden halt to tourism throughout Asia. Travel, as a form of luxury expenditure, is often one of the
The Dark Art of Hotel Lighting Design
Features
Star-chitects but no Lighting GodsThere comes a moment in every project when the appointment of the Lighting Designer comes up. It’s usually an awkward moment when the appointment is announced to the
Top-Line Growth with Discipline and Passion
Hotel Operations
Article by  Giovanni Angelini Influencing consumers to book hotels is the ultimate objective of any hotelier regardless of their role or position within the organization. In principle, everyone working in the hotel business
Meet Urban Resort Concepts ' CEO - Markus Engel
Hotel Operations
Recently been awarded as the winner of Corporate Hotelier APAC from Stelliers, Markus Engel, is the successful co-founder and CEO of Urban Resort Concepts (URC). His company’s philosophy ensures that they pay
If It's Broken, Don't Fix It ... Yourself
Features
If you need to renovate your bathroom, a trip to IKEA and a week of DIY makes perfect sense. If you need to renovate your hotel, be aware that the same principles do
The Death of In-Room Marketing
Hotel Operations
By Trent Munday Hotels have had a long love affair with In-Room Marketing. Hotel guests, not so much. For hotels, the captive audience of a guest in a hotel room means they can
How to Convert Travel Dreamers into Bookers at the Start of 2018
Features
Before they are triggered to book a holiday, dreamers need an emotional connection to a destination, says travel trends specialist MyTravelResearch.com At this time of year, millions of people all over the
The Cold Hard Facts of the Hotel Business – Served Raw
Features
By Giovanni Angelini, January 2018 Welcome to a world of cretins, controversy, and crappy behaviours – with just enough humor to stop you tearing your hair out * * This is not a usual PR-related or
You Don’t Need a Digital Marketing Manager – You Need a Proper Marketing Manager, Who Understands the Nuances of Digital Marketing
Features
Article by Darron Guy. Over the last decade I have seen many hoteliers grapple with the complexities of digital marketing trying to ensure that the plethora of new channels are employed to enhance
Companies that Anticipate and Deliver What Travellers Want, When They Want it, are More likely to Command Loyalty – and Profits
Features
Article By Carolyn Childs, co-founder, MyTravelResearch.com Why is customer experience such a hot topic and buzz phrase in the travel industry (and others)? Answer: because in the age of the experience economy
Stereotypes of International Tourists : Giovanni Angelini Explores the Perceived Image and Characteristics of International Tourists
Features
Recap by Giovanni Angelini, September 2017 To generalize a country or its citizens in broad, sweeping statements is emblematic of a narrowed worldview – practically a squint – but there’s no denying that stereotypes