The evolution of ‘WOWING’ guests has gone from having a telephone in the room so that you can call room service, to having a hotel app in your phone that allows you to communicate with the staff, along with in-room tablets so that you can order food and drinks.
Today, Artificial Intelligence is here for us to take advantage of it. No, we’re not talking about ‘humanoid’ robots today, but from Apple’s Siri to Amazon’s Alexa, now guests can get almost anything they want just by saying it into the speaker-looking device. We all know how long it can take for someone to pick up the phone when you need somebody right? How about language barriers that your guests may have with your staff? In 2010 computers could already recognize more than ten million English words. Those numbers have grown exponentially since.
Some hotels in the United Stated have already installed Amazon’s Echo (You need Echo which is a speaker that is used with Amazon’s Alexa), in their guest rooms as a smart concierge. Once installed, it becomes a ‘voice-activated room’ that can control several things in the room including temperature and lighting.
With partners like Expedia, CNN, Skyscanner, Uber, FitBit, Spotify and many others that have taken advantage of Amazon’s API, Amazon’s Alexa has become one of the top contenders in the consumer grade AI field. Guests are jumping on board and even now, they are booking trips via Expedia, getting news feeds from CNN for their hotel location, and even playing their Spotify playlists in their hotel rooms all through the single integration point of Alexa.
Alexa offers a seamless experience for your guests.
There is nothing more upsetting than calling a room-service at 11.56, and just having the phone ring out all the way up to midnight, still not being able to order that midnight snack. With AI being integrated into hotels now, waiting for your midnight stack is a thing of the past.