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There is nothing new about hoteliers using data to improve their performance, but finding and interpreting information takes time and effort. Hotelintel.co would therefore suggest taking a look at “the literature” as the academic world likes to say. There exists a wealth of published research containing helpful insights which can guide hoteliers to greater success….

The School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU) is ranked No. 1 in the world, according to ShanghaiRanking’s Global Ranking of Academic Subjects (GRAS) 2017. This is further proof of the SHTM’s commitment to achieving global excellence in hospitality and tourism education and research. Released on 28 June,…

Hotels in China have “little negotiating power” with online travel agents (OTAs) and could do more to resist their increasingly dominant role, suggest MSc student Lorraine Zhang, Associate Professor Basak Denizci Guillet and Assistant Professor Deniz Kukukusta of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research…

Chinese hotels are a long way behind their Western counterparts in developing themed hotels to differentiate themselves in a highly competitive market, suggest Postdoctoral Fellow Philipp Wassler and Associate Professor Kam Hung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-author in a recently published research article. By…

As China’s global influence continues to grow, the relationship between mainland China and Taiwan is more important than ever, and tourism can make an important positive contribution according to Dr Mimi Li and Shanzhui Qui of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors. In a recent study that…

Domestic travellers in China are equally satisfied with foreign and domestic luxury hotel brands, according to Professor Cathy Hsu of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University in a recently published research article. Considering the brand evaluations of domestic travellers at both foreign and domestic brand luxury hotels,…

The School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU) offers one-year MSc degrees in International Hospitality Management and Tourism and Convention Management to individuals who strive to extend the frontiers of their knowledge and fast track their careers. The SHTM’s MSc in International Hospitality Management develops international leaders, educators…

The everyday use of smartphones spills over to the tourist experience, according to Dr Dan Wang of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and co-authors in a recently published research article. The researchers argue that “understanding how the smartphone shapes the tourist experience cannot be separated from…

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