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Millennials thrive on ‘well-being’ – physical well-being, social well-being and financial well-being. These needs carry over into their travel needs as well. Everything about millennials is about becoming a better version of themselves. Helping millennials to be ‘a better me’ is the way to go. EVEN Hotels knows that there are many ways to help…

Judgements about ethically unacceptable behaviour may vary amongst cultures, and Western tourists are more likely to engage in such behaviour when on holiday, find Dr Denis Tolkach, Dr Stephen Pratt of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University and a co-researcher in a recently published study. Their investigation of international and mainland Chinese tourists…

“AI is a rare case where I think we need to be proactive in regulation instead of reactive, because I think by the time we are reactive, regulation is too late.”  – Elon Musk. Tesla and Space-X founder Elon Musk’s recent famous (or for some infamous depending on which side of the fence you’re sitting)…

Marriott International, Inc., the global hospitality leader with over 6,200 properties in 125 countries and territories, has radically enhanced the job search and apply experience with the launch of MC – the Marriott Careers chatbot for Facebook Messenger. Powered by data-driven logic and specialized algorithms, the hospitality industry’s first virtual assistant for job seekers creates…

Hoteliers have been putting a lot of thought into how to create that perfect ‘enchanting’ guest experience. If you are looking for guest touch-points to target as points of guest-experience optimisation, the first key guest touch-points to set your sights on are most likely to be reservations, check-in and check-out. Let’s look at the check-in…

Big changes in consumer trends and the accompanying move towards innovation are the new key units of analysis that hoteliers have to seriously take into account when planning on your next strategy / move. At the 2017 Hotel Management Summit in Singapore, Trend Watching has shared some interesting insights that are important to understand and…

MGallery is a pioneer in addressing the distinct needs of the female traveler, with its special offering designed especially for women: Inspired by Her. Through it, MGallery has been responding to and anticipating the demands of their female clientele with exclusive services and special considerations throughout her stay. Committed to making Inspired by Her the…

Article by Thanakarn Vongvisitsin (Bella) ‘Sustainability’ is relatively new emerging terminology in which people are still learning and discussing about especially in hospitality industry. It seems to be like looking forward to the long-term competitive goals, being heroes and saving the world, or even marketing ourselves and seeking new segments of customers who are willing to…

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