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In the time of traditional hotels ratings were the best and most important method for guests to evaluate and choose their hotel to stay at. Reputation also played a good part but the ratings system was overwhelmingly important both to the potential guests and the property operators. As years went by they were updated to…

I really sympathise with so many independent hospitality owners and operators out there who wake up to the daily battle of holding their own against the generic brands, fighting for a piece of the occupancy pie and trying to keep their rate one that can allow them to reach targets and turn a profit. Easier…

I was first promoted to general manager at the age of thirty three and was privileged to work in an expanding new brand that in which I had helped open the first hotel as EAM and Food and beverage Manager. It boasted four hundred and twenty rooms and countless restaurants and bars. Opening the hotel…

I am sitting in my office and wondering what the real and true amount of money that has been wasted by managers NOT asking for advice on a subject that they are not sufficiently informed about when making a decision. Throughout my career I have learned how to become a better manager by learning from…

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