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bill heinecke podcast

The name ‘Bill Heinecke’ evokes different things for different people in this part of the world.  Born in the US, the now naturalised Thai citizen’s name may cause other things to spring to mind including;  ‘billionaire’, ‘successful businessman’, ‘shrewd’, ‘determined’, ‘diverse’, ‘food and restaurant chains’, ‘private jets (MJET)’ and ‘plays to win’. While Heinecke first…

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Article by Giovanni Angelini We have preached that “The Customer is Always Right” but is this correct? Or is better for us to “assume” it? Hotels are often faced with customers who believe that by paying for the hotel rate, they have the right to disregard the basic etiquette and carry on/misbehave as they choose…

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Article by Trent Munday  AccorHotels CEO Sebastien Bazin recently revealed some details of a pilot program his group has been working on to transform their hotels into more than just a place for people from out of town to stay. ‘Accor Local’ was conceived as a way to make Accor a key player in the daily…

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Article by Trent Munday, Vice President , STEINER SPA CONSULTING   Recently Hyatt Hotels announced that it has acquired Miraval, one the leading destination wellness resorts in the US. In the official press release from Hyatt, CEO Mark Hoplamazian said “…wellness is an area that is becoming increasingly important to our guests…” and also spoke about Hyatt extending…

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Listen to Audio Only Version / Download / Subscribe In this Podcast On October 2, 2014 Bangkok’s largest hotel, the 1251 key iconic Imperial Queens Park property closed its doors, and the property promptly became a chrysalis for the next two years. The closure took months of preparation, and Bangkok’s hospitality industry received a flood…

By Russell Blakeborough , Managing Director at Focus – F&B L.L.C. Global Hotel & Restaurant Consultants Always blame the Chef, right? While controlling food cost is generally assigned to the Chef, it requires everyone to be on-board. There are so many areas to look at and be vigilant of, that it should be a team sport. Catering, Purchasing,…

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