Hotel check-in systems have certainly evolved over the years. Quick service is one of the topmost priorities for any guest. An automated check-in ensures guests can quickly proceed to their rooms without spending time at the front desk. Hotels that still employ traditional methods of manual entries increase the waiting period for guests and risk making the wrong impression in the minds of the tired travelers. This simply indicates “bad service” – a tag best avoided for your hotel brand.
It’s important a hotel’s check-in system and check-out system must be super-fast to ensure the waiting period at the front desk for guests is minimized. An automated process ensures all details are already in the system allowing front desk staff to work swiftly irrespective of the number of guests arriving at the desk.
How can a hotel’s online check-in system speed up the process?
Technology, can indeed be a gamechanger. Let’s find out how.
4 ways to build a smart front desk for hotel owners to simplify a hotel’s check-in and checkout process:
The use of sophisticated technologies can help hotel owners elevate every aspect of guest experience. Smart hotel owners know the importance of going beyond a guest’s expectations to provide exceptional service – and technology is indeed making it simple every day.
- Focus on mobile check-in, kiosks, self-check-ins
Any guest who arrives at your hotel after a long journey would hope for a quick check-in, so use a remote check-in process to reduce waiting time at the front desk. This gives complete control to your guests, they can even surf online and finalize a room of their choice. Your hotel’s mobile check-out and check-in system via mobile application can also be made available for loyalty card members. Guests can know more about your services and even take advantage of offers online. A self-check-out process can also be speedier with the help of mobile-optimized hotel software.
Check-in kiosks placed in the lobby allow guests to do much more than just check-in, they can even edit their requirements without waiting for assistance. Automated check-in reduces paperwork, and registered guests who use the technology for virtual check-in can receive the bar code to operate their room doors, bypassing the hotel’s front desk entirely. The automated check-in and hotel’s check-out systems both simplify and personalize the entire process.
- Use guest data, save time
With the help of a cloud-based property management system, a hotel’s check-in process will always be faster, particularly if the system can store guest data. Having details about your repeat visitors helps during the reservation process and also during check-ins. You can store documents such as an identity proof within the system, eliminating the need to capture the same data repeatedly. It’s easy to personalize services with the available data. Being aware about customer requirements, room preferences, and more will save time for your hotel staff. Access to this information reduces the time spent during the check-in and check-out process.
- Make speedy room allocations
Guests have expectations and they can even change their demands at the time of check-in. What if you face a situation where in a guest requests a room upgrade or a different room on a lower floor? You can simplify the hotel’s online check-in system with the help of a hotel property management system (PMS). It’s easy to re-allocate a room for last minute requests. All you need to do is log on to the system and check the available rooms as per preferences. You can easily fulfill a guests’ request and definitely meet their expectations to create a great first impression.
- Faster billing procedures for check-out
A speedy hotel check-out is also the key to creating a favorable impression in the minds of your guests. With the help of a cloud-based hotel reservation system, you can automate billing procedures and simplify the entire process in no time. Print bills easily for corporate accounts, split bills between room sharers, and add point-of-sale bills from your different counters – all within a click. You save time spent on coordination between departments and eliminate costly communication errors. Guests who have an early morning flight to catch can use the hotel’s mobile check-out system. You can easily expedite the process without any billing hassles with the help of smart technologies such as a PMS in the cloud.
A hotel’s mobile check-in system as well as a hotel’s online check-out system must be in sync with today’s high-tech world. Guests expect efficiency, convenience, and great service. Hotel owners can certainly meet expectations or even exceed them by embracing technology and using it to the maximum.
So, what have you done to simplify the process today?